Privacy Policy

1. Data Collection

We collect information you provide directly when you create an account, fill out forms, or contact us — including your name, email address, company name, and any content you upload to the platform. We also collect technical data automatically, such as your IP address, browser type, device information, and usage patterns through server logs and analytics tools.

2. How We Use Your Data

We use your information to provide, maintain, and improve CogniCube; to process and respond to your inquiries; to send transactional emails and, with your consent, product updates; and to enforce our terms, prevent fraud, and ensure platform security. We do not sell your personal data or use your uploaded documents to train AI models.

3. Cookies

CogniCube uses essential cookies to keep you signed in and remember your preferences. We may also use analytics cookies to understand how our website is used. For full details, see our Cookie Policy.

4. Third-Party Services

We work with trusted third-party providers for hosting, email delivery, analytics, and payment processing. These providers are bound by contractual obligations to protect your data and may only process it on our behalf. We share only the minimum data necessary for them to perform their services.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS 1.2+) and at rest, strict access controls, regular security audits, and complete data isolation between organizations. While no system is perfectly secure, we are committed to protecting your information to the highest practical standard.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data; to withdraw consent for optional processing; and to object to certain uses of your information. To exercise any of these rights, contact us at privacy@cognicube.ai. We will respond within 30 days.

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data and uploaded content within 30 days, except where retention is required by law or for legitimate business purposes such as audit logs. Anonymized and aggregated data may be retained indefinitely for analytics.

8. Children’s Privacy

CogniCube is designed for business use and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notice on our website prior to the changes taking effect. Your continued use of CogniCube after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@cognicube.ai or visit our Contact page.